Shipping & Return Policy

SHIPPING POLICY

 Standard Shipping (4-10 days)

• If your order is $49.00 or more, we offer free shipping. All orders that are $49.00 or more qualify, there aren’t any weight or number of item exceptions.
• If your order totals $48.99 or less, we charge a flat rate of $6.99 to ship your order.  There isn’t a cap on weight or the number of items, just one flat shipping rate. 

Priority Shipping (2-3 days)

• Customers requiring guaranteed next day delivery or two day delivery can select that option at checkout for an additional charge. Please note that Saturday delivery cannot be guaranteed. Next day delivery and two day delivery are not available for those who live outside of the contiguous United States. 

All orders ship via UPS or USPS.  We cannot be held accountable for any delays they might have.

REFUNDS AND REPLACEMENTS

If you ordered a product and it doesn't fit correctly, or you are simply not 100% satisfied with it, we want to help.  Please contact us at support@icewraps.com and we will take care of you.   

• All refund and replacement requests must be made within 30 days of your original order date
• We will pay any shipping charges for replacement items that will be sent out

DAMAGED OR INCORRECT ORDERS

If your item(s) have been damaged during shipping or there are missing or incorrect items, you must notify us within 7 days so that we may correct the issue. Email us at support@icewraps.com with your order number and a description of the problem. If your items are damaged, please include photographs if possible to assist us. Again, please notify us as soon as possible, as our window for filing an insurance claim is limited to 10 days. If we are notified of damaged or missing goods after 7 days, we will be unable to refund or replace your items.